A couple of weeks ago when I received the almost complete set of Archie Ferguson Black & White series there were two that had been damaged in the post. I've never had any other issues using this web book retailer so was very surprised. "Octopussy" had been slightly bent in the middle, probably because it was so thin, and "From Russia With Love" had been damaged on the back. Today I received the replacement copies without any problems at all. That's why I think this book retailer is the best on the web.